How to Handle Difficult Users

How to Handle Difficult Users

Many areas of information technology deal with users of a system one way or another. If you’re in a support role, it may be through a help desk where they call and report problems. If you’re a business analyst, you may be dealing with stakeholders that want a new... Read more
How to Report a Mistake to Your Boss

How to Report a Mistake to Your Boss

Making mistakes – it’s a fact of life. Without mistakes or failure, there is no success. If you’ve never made a mistake, there’s a good chance you’re lying.  It’s ok, everyone makes mistakes. I’ve made some in my time in the IT industry. The important thing is... Read more